Dear Browser!
Welcome to Delek Motors’ Unified Privacy Policy.
For the purpose of this Policy – Delek Motors is a group consisting of Delek Motors Ltd. and Delek Automotive Systems Ltd., Delek Motors Spare Parts (1987) Ltd., D.M.R. Assets (1995) Ltd., D.S.R. Delek Car Agencies (1994) registered Partnership and other Group companies, current and future (including subsidiaries and/or affiliates).
We thank you for your interest in our services. This Privacy Policy concerns all of the services, products and activities of Delek Motors and the communication channels with you over the Internet websites, digital assets, landing pages, phone, mail and email, SMSs, social media, direct phone conversations, when you arrive at one of our service workshops and/or dealerships and/or any other means or address of Delek Motors (each one of the “the Site“). Your privacy is important to us and we devote special attention to safeguarding it.
**This document is written in the male gender for convenience purposes but applies to men and women alike. We beg your pardon.
This Policy is an integral part of the terms of use of the website and of the additional terms (as per their definition there) (“the Binding Documents“). Thus for example, directives regarding Delek Motors’ limited liability, the applicable law and the jurisdiction location, will apply to this Privacy Policy. Terms which are not defined in this Privacy Policy will bear the meaning assigned to them in the Terms of Use.
This Privacy Policy applies to information and/or personal information concerning you. This being said (without derogating from other legal rights and entitlements of Delek Motors), your consent hereinafter concerning the information and/or personal information as per their definition in the Protection of Privacy Law, 5741 – 1981 (“Protection of Privacy Law“) shall apply also to other data concerning an identified or identifiable person (for example, data gathered through data gathering technologies) (“information“).
Reporting a breach of your privacy
Should you suspect your privacy has been breached, please contact us. Delek Motors representatives are standing by to address any request, response, question or complaint. All of the details on how to contact us, including the online form, are included in the details below. Your agreement with the terms of use and Privacy Policy.
Data you share and which will be gathered concerning you as part of your use of the services offered by Delek Motors, will be stored in our registered databases and will be processed by us according to the provisions of the law. For your information, you are under no legal obligation to provide Delek Motors any information whatsoever or to enable gathering of the information, however please be advised that failure to provide the information might prevent you from using the website or receiving part of the services offered. Use of the website or provision of the information, is an indication of your agreement with this Privacy Policy, as well as your agreement with the terms of use of the website and in accordance with any law which is, or will be, applicable to reasonable use of the website. If you do not agree with one of the terms, please refrain from using the website and/or contact us to enable us to assist you by alternative means.
What information do we gather?
Personal information
In order to contact you via the Internet website, we limit our requests to basic personal information only, such as:
- Full name (given and surname).
- Telephone number.
- Mailing address.
- Email address.
In order to obtain services via alternative means, the following details may be gathered and/or be processed from employees:
Full name, mailing address, email address, financial information concerning assets (such as bank account details, credit card details, vehicle details etc.), financial information concerning commitments (for example, loans, liens etc.,) information on opinions and beliefs, custodian orders, marital status, professional experience, education, medical information, forms, exemptions, licenses, ID, passport, and other documents issued by government entities and/or for the purpose of purchasing/renting a car or obtaining service for a vehicle.
Car manufacturers might share details concerning you and the vehicle you have purchased. Such details can include, for example, contact details, address, email, account details at the car manufacturers, operational information about the vehicle and the environment, location and travel data, user profile, navigation definitions, communication, driver posture, climate/light, driver assistance, car maintenance data, car condition etc.
Authorized workshops provide us information about you and about the vehicle they are maintaining. For example full name, phone, email, details about the vehicle, the maintenance performed on it etc.
If you have purchased financing from us, we may collect details about you – for example, full name, email, information about outstanding loans, financial information about you, etc.
Anonymous (redacted) information
While you use the website, we may store certain automated statistical, aggregated, or anonymous information, such as the name of your Internet service provider, date of your visit, visit duration, what pages you have visited and what browser was used. In addition, we may use third-party services for the said information gathering.
Automatic information gathering
Cookies might be used and additional technologies, such as device identifiers, web beacons, pixel files and recording of activities in the website (all of these together shall be termed “Monitoring Technologies“).
The information collected using Monitoring Technologies does not always directly identify (in some of the cases it does), however it can teach us about the kinds of websites you prefer on a certain device, the methods you use to access these websites, the types of information you usually seek on the Internet, your interests, etc.
Please note that you can delete and/or prevent the creation of cookies on the device you are using by modifying the relevant definitions, however this might impact the way you will be able to use the services. For example, in some cases some of the services and/or the website will not be able to function properly if the abovementioned technologies are blocked/disabled.
Additionally, we might be receiving additional data, such as location data or connection to the data of other devices of yours (for example through connection to your contacts list, to your camera, etc.).
Delek Motors and/or anyone acting on its behalf may gather data regarding your uses of the website through services such as Conversion API and Enhanced Conversion. These services collect data about the way you use the website, send that data directly to the service provider / social media, which might be helpful for us and for others to present to you relevant content and also to suggest behavior analyses relevant to the website. To find out more about the use the Conversion API system makes of your data, click here, and about the use the Enhanced Conversion system makes of your data, click here. When using the website, you are giving your consent to the information gathering by these services.
Monitoring Technologies Management. Various websites and initiatives throughout the Internet also offer various information and tools for management and control of different monitoring technologies such as: www.aboutads.info/choices/; www.youronlinechoices.eu/. To control the website’s and/or the application’s access to the device data or to the various subscriber data, please read your operating system’s instructions or your device instructions.
Delek Motors also uses third-party monitoring technologies, including Google Analytics. For more information about the kinds of monitoring technologies Google or anyone acting on its behalf gather and how they use these files, please see the Google Information Center. For further information on how to remove yourself from the Google Analytics service, Click here.
Social media. Should you choose to share personal information by allowing access to a Google, Facebook (Meta) or other platform account (“Social Media“), you are granting us permission to receive personal information details from those Social Media according to the authorizations there (for example, full name and picture). It is hereby emphasized that the possibility to obtain the said information from the Social Media is subject to the user definitions in those Social Media and/or in their Privacy Policies, and you are solely responsible to check these.
Where will the information be stored?
The information gathered, or which you will provide while using the website and the services offered by Delek Motors will be kept in the Delek Motors databases.
It is possible that personal information will be stored in Israel or outside Israel, in places where privacy protection laws are less protective than those in Israel. Your agreement with this policy is also consent to storing the information abroad and to its transfer outside Israel’s boundaries. Thus for example, it is possible that personal information will be stored in Israel or outside Israel at Delek Motors, at its hosting providers, on servers and on information backups.
How is the gathered information used?
Insofar as information about you will be gathered while using the website or if you provide information of your own accord through the services offered in the website, Delek Motors will use that information only for the purposes listed below or if the law permits it:
A. The information gathered as a result of your very use of the website, which is statistical, anonymous information, which does not identify you personally. This information is intended for tuning the website and the services offered therein to your preferences and needs and for the sake of creating new services and content.
B. The proper administration of the website and operation of the services offered therein.
C. For carrying out Delek Motors’ business.
D. Accomplishing the purpose for which you have provided the personal information – for example for contacting you, for the purchase/renting of a vehicle, for obtaining service at the Service Centers, vehicle services, insurance, claims, purchasing of products/services, etc.
E. Providing Customer Service and increasing efficiency of the interaction with Delek Motors.
F. Research, surveys and statistics.
G. Provision of content from Delek Motors and/or third parties, including the way the advertising contents are presented as per their definition in the Communications Law (Telecommunications and Broadcasting), 5741-1982 (“Advertising Content”), Direct Mailing and/or direct mailing services, as per their definition in the Protection of Privacy Law, 5741-1981 (“Direct Mailing”, “Direct Mailing Services” and “Protection of Privacy Law”), as detailed below.
H. Contacting you when you leave an inquiry or when Delek Motors believes there is a need to do so.
I. Enforce the terms of use of the website, in order to comply with the requirements of any law, regulation or other legislation, and also to assist authorities having jurisdiction and any third party, which Delek Motors believes, in good faith, that it should do so.
J. Safeguard its rights and those of third parties.
K. Any other purpose, as detained in this Privacy Policy, in the Terms of Use, or in any of the binding documents.
Is the information forwarded to third parties?
In addition to the abovementioned, Delek Motors will forward the information about you to third parties, insofar as this is necessary within the context of the binding documents, this Privacy Policy, due to a legal obligation, and in the following cases:
A. Insofar as it is required for the purpose of proper delivery of the website’s services, such as for obtaining services from third parties in order to operate the website and store the information.
B. If you purchase products and services from third parties through the website, these third parties will be sent the information they need to complete the process and deliver the service.
C. Legal dispute and/or allegation and/or claim between you and Delek Motors, or of you perform actions in the website in violation of a law or if you violate this Privacy Policy or the binding documents.
D. Following a court ruling or according to demand from a legally competent authority.
E. To prevent severe harm to you and/or your property or to the body or property of a third party or of Delek Motors.
F. In case of a future corporate merger with another body and/or merging the website’s activity with that of a third party (including a change in the legal structure), provided the new recipient of the information subjects itself to the directives of this Privacy Policy, including all its limitations, restrictions and terms.
G. In any place in the website in which you will be giving your explicit consent to do so.
H. To exercise the rights or transact the business activity of Delek Motors. Thus for example, personal information concerning you might be provided to third parties for the purpose of sending advertising mailings, notices and informational pamphlets.
I. To provide and share anonymous data, aggregate and statistical data with other companies and/or organizations related to Delek Motors or acting on its behalf.
J. To manage and improve the efficiency of the service and contact with Delek Motors customers, its subsidiaries and/or affiliated companies, for operational and marketing needs, for saving vital information and for statistical purposes, including for processing the information and for inquiries.
Third-party services
IIt is possible that part of the services and/or products and/or advertisements shown in the website, are managed by the website’s commercial and content partners. To the extent this is so, these services are provided through the computers and/or other platforms of those partners, and not through, for example, the Delek Motors computers. Should you use these services, the use, including information that might be gathered about you as a consequence, is subject to the privacy policy of these service administrators and not to the privacy policy of Delek Motors.
It is emphasized that the contents are not published by Delek Motors or on its behalf and Delek Motors has no control over them and does not supervise them. The inclusion of a link to a specific website and/or forwarding to such a website, does not imply Delek Motors’ agreement with their content and does not provide any indication that the contents of the linked website and/or body and/or organization and/or operator are reliable, and that the information they provide is complete or up-to-date. The use of these contents and/or services is solely your responsibility.
Delek Motors is at liberty to remove previously-included links from the website, or to refrain from adding new links – all at its sole and exclusive discretion. Delek Motors is not responsible for, nor will it be liable for any loss, whether indirect or direct, which may be incurred by you or your property as a result of the use of, or reliance on, an advertisement, activity, information or contents included in the websites you will be reaching or which are posted by bodies you will be reaching through or by using a link, a reference or advertisement of any sort that is included in the website.
Accordingly, we recommend you read the terms of use and the Privacy Policy documents in the websites and/or platforms of third parties whose websites you are accessing and/or using.
Freedom of Choice and Mailing
We would like to send you marketing, advertising and informational content from time to time, concerning the products and services of Delek Motors. The said contents may be sent through any means of communication, including mail, email, phone or mobile phone, including recorded messages and SMS, Push, WhatsApp, fax, social media and other means (including through the use of third parties and external websites).
Additionally, personal information gathered will be forwarded to advertisers and other third parties that might send you contents of their own and from them (for example through direct mailing services), using the abovementioned means. Such information will be sent to you only if you have consented to this when using the website and/or at the time you register for one of the services offered therein.
In any case, you will be able at any time to cancel your consent, thereby preventing the continued receipt of the information, however it is possible that the information required for Delek Motors’ needs will continue being kept in its database and subject to the provisions of the law (including in accordance with the rest of the directives of this Privacy Policy). For further information, please contact the website’s services through the email address below.
Changes to the Privacy Policy
Delek Motors reserves the right to alter its Privacy Policy from time to time. In such a case, the notice of the change will be posted in the website and will be updated in this document. Your use of the website after the changes have been made therein, and after having served notice thereof, will be an indication of your consent to these changes, and we therefore recommend you review this Policy from time to time.
Your right to view information
According to the Protection of Privacy Law, 5741 – 1981, you, or anyone acting on its behalf, are entitled to review, under certain circumstances, information about you that is stored in the Delek Motors databases and even to request that we correct this information if it is incorrect, incomplete, unclear or out of date. To exercise this right, send us a written request to the following address: POB 200, Nir Zvi Industrial Park or by the email address below.
Is the website secured?
Delek Motors does its best, and uses advanced technological and organizational security means to secure the data it controls, against incidental or deliberate loss, destruction or access by unauthorized or unqualified persons. This being said, Delek Motors cannot guarantee absolute information security and retention and it makes no commitment that its services will be absolutely impervious to unauthorized access to the information stored on its systems. By using the website and its services, you acknowledge that you are aware and agree to these limitations.
Technical Support
Delek Motors does not undertake to provide and/or deliver technical support and/or any other support, including for the operation of the website and/or the services provided by it. Nevertheless, you can contact the email address below at any time and technical support will be provided at the exclusive discretion of Delek Motors.
Questions, requests and comments
You can contact us for further inquiries through the Contact Us form on the Internet website, or at the following mailing address: Nir Zvi Industrial Park, POB 200, by fax to 08-9139993, by email: service1@delekmotors.co.il and by phone to: 08-9139989